We like to think at White Shark Media that we do everything that we can to handle the complaints that have been made aware to us. We want to make sure that every client is happy with our work and comes back to us for their needs. Read on to find out how we addressed one of the main complaints that was brought to our attention and how we are handling the solution.
Some of our clients have felt that communication was lacking after they signed up with us. More often than not, the client needed to go through a receptionist to get to their contact person and was not always able to get in touch in a timely manner. Since we are a successful consultancy agency we want to make sure this doesn’t become a problem again.
We implemented the following to avoid this issue:
- GoToMeeting scheduled monthly calls- Every month, or more if requested, the client and their SEM Strategist will get together over GoToMeeting to discuss the past monthly report, which will be sent to each before the meeting begins.
- Contact information that includes the direct line to their primary contact person. Every client will also be given the number of the supervisor of their contact person.
- In addition to assistance from a contact person, our Senior SEM Consultants will follow each client from start to finish and will stay with them throughout their campaign to answer any questions or concerns.
We do our best at White Shark Media to be a company for the people. Our firm will address any complaint and actively work until it is fixed to your satisfaction.